FAQs

Real Questions. Gay Answers.

Orders & Shipping

How do I place an order?
Browse, add to cart, checkout. That’s it. Chronically Gay is an online destination, not a scavenger hunt. We accept major credit cards and secure digital wallets.

Can I change or cancel my order after placing it?
Orders are typically processed within 2–24 hours after purchase. If your order has not yet been processed or shipped, email us at help@chronicallygay.com as soon as possible and we will do our best to help. Once an order has been processed or shipped, it can no longer be changed or canceled.

Do you ship internationally?
Not right now. We currently ship within the continental United States only. No Alaska, Hawaii, territories, APO FPO, or PO boxes. Simple shipping. Less chaos.

What are your shipping rates and delivery times?
Some items ship free. Others are calculated at checkout based on size, weight, and distance. Most orders arrive 3–7 business days after shipping.

Can I track my order?
Yes. Once your order ships, you will receive a tracking email from USPS, UPS, or FedEx. You are encouraged to refresh it frequently.

When do orders ship out?
Orders are usually processed within 2–24 hours. Orders placed before 2 PM Eastern may be processed the same business day. Orders placed after that typically process the next business day. Once the order is processed, most orders are shipped within 1-3 business days. Depending on the shipping method, orders usually take 5-7 business days to arrive.

Payments

What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Shop Pay, and other secure options. No checks. No favors. No vibes as currency.

Is my payment information secure?
Yes. Shopify powers our checkout and encrypts everything. We never see or store your payment information. Your secrets are safe.

Returns & Refunds

What is your return policy?
You have 30 days from delivery to decide if it is a long-term relationship. Items must be unused, in original condition, and include proof of purchase. Sale items, gift cards, and intimate or personal items are final sale. Full details live on our return policy page.

How do I start a return?
Email help@chronicallygay.com with your order number and reason along with images of the item(s) to be returned showing tags and condition. If approved, we will send return instructions. We do not do direct exchanges. Return it, then reorder what you want.

How long do refunds take?
Once your return is received and inspected, refunds are processed within 10 business days to your original payment method.

My package says delivered but I do not have it. Now what?
First, contact the carrier using your tracking number. If it still cannot be resolved, email us within 2 business days of the delivery scan and we will help troubleshoot.

Product Information

What size should I order?
Each product page includes a size guide. If you are between sizes or want a more relaxed fit, size up. Comfort is not optional.

What materials do you use?
We prioritize high quality fabrics, strong construction, and durability. Fabric details are listed on every product page so you know exactly what you are getting.

Are your items custom or made to order?
We curate and design our own pieces. Some designs are custom created by us, using our specifications. Others are chosen specifically with you in mind. You will not find our designed pieces elsewhere. We do not currently offer personalization or made-to-order items.

Account & Support

Do I need an account to order?
No. You can check out as a guest. Creating an account just makes it easier to track orders and manage returns.

How do I contact customer support?
Email help@chronicallygay.com. We usually respond within 1–2 business days, unless we are busy curating something excellent.