Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days from the day of delivery to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, contact us at returns@chronicallygay.com. Returns must be sent to:

c/o Chronically Gay PO Box 43 Union Pier, MI 49129

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

You can always reach us with questions at returns@chronicallygay.com.

Damages & Defective Items

Please inspect your order upon delivery and contact us within 2 business days if the item is defective, damaged, or incorrect. We’ll evaluate the issue and make it right.

  • Return shipping for defective items is free.

  • Original shipping costs are non-refundable.

Exceptions / Non-Returnable Items

We do not accept returns for:

  • Worn or used items as determined by Chronically Gay
  • Perishable goods (e.g., food, flowers, plants)
  • Custom or personalized products

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Gift cards, sale, clearance or discontinued items

If you’re unsure whether your item qualifies, feel free to reach out.

Exchanges

The fastest way to get what you want is to return the item and place a new order once your return is accepted.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved, please contact us at returns@chronicallygay.com.